DEVELOPMENT AND INNOVATION
Kalitima offers consulting and management services in the quality domain, using key concepts tailored for each "MAN" (Individual) in your business puzzle.
At Kalitima, our focus lies on providing various quality management tools to individuals. Our attention is centered around:
The individual as a customer,
The individual as an employee,
The individual as an entrepreneur, and
The individual as a social entity/ component.
The individual as a customer:
Understanding and fostering customer loyalty require several actions that our consultants can provide to you.
Mystery shopping
Undercover client (mystery shopping) is a way to gather information not only about your customers' needs but also about the level of employee engagement.
Monitoring reviews and online presence
Today, the online environment, including social media, plays a crucial role in promoting and increasing a company's brand awareness. As a result, any internal or external actions that are not well managed can harm the company's image and credibility, both for customers and employees.
Reviews and complaints management
Happy customers, increased revenue! It is essential for the development of a business to have a system for managing and processing the complaints received from customers.
Implementation of a Non- conformity Resolution Plan
We learn what is not an advantage for our business, but what do we do with the information? Who is responsible, who is prepared, and how do we resolve it? Kalitima provides support in identifying the steps to follow for solving non-conformities, whether they are legislative matters or improving activities.
The individual as an employee:
"People may take a job for more money, but often leave it for more recognition." (Dr. Bob Nelson)
"Criticism, like rain, should be gentle enough to nourish a person's growth without destroying their roots." - Frank A. Clark, American politician
Management development
Coaching and training sessions for management aimed at optimizing activities and decision-making processes.
Specific training sessions
Kalitima consultants can tailor any specific training needs for your employees, including procedural training, legislative training, development training, and more.
Career evaluation and development plan
The development of a business goes hand in hand with the development of its employees. Kalitima can provide guidance in creating these plans in accordance with the needs of each employee.
The individual as an entrepreneur:
The entire business reflects the vision and the offering that the entrepreneur puts on the market. Kalitima can provide you with the following tools to give you a chance to achieve the desired results.
HORECA Pre-opening consulting services
Defining the concept, selecting the location and employees, choosing suppliers, providing employee training, etc.
Consulting services for obtaining operating licenses/permits
Verification of the legislation in the field and its compliance.
Consulting services for HORECA (Hotel/Restaurant/Café) product and equipment procurement
Supplier selection and analysis, product testing, supplier evaluation according to the quality management system, external auditing.
Menu creation, recipe development, and nutritional labeling
Menus development for restaurants, bars, patisseries and caffes tailored to the company's specific requirements, and providing nutritional labeling consultancy.
Corporate event planning
Planning and managing internal and external events according to marketing and brand awareness policies.
Business law conditions consultancy
Business evaluation from the perspective of legislative compliance
(ANPC, DSVSA, DSP, ISU, etc. norms)
Procedures and good practice guidelines
Development of work procedures and good practice guidelines for ISO 9001, 22000, 14001.
Internal and external audit
Verification of activities in accordance with internal procedures or customer requests.
Waste management
Work procedures, legislative consultancy, waste reduction plan.
Cost optimization
Sales and expense analysis, profit margin optimization.
Identification and evaluation of the competition
Market research, mystery shopping, competitor evaluation report.
Business development
Suggestions for improving activities, non-conformance remediation plan.
The individual as a social entity/ component:
Be the change you want to see in the world!
Consulting on the implementation of corporate social responsibility campaigns
Consulting on the impact on the environment, society, and the community in which the legal entity operates, consultancy on managing resources to support the community.
Internal awareness campaigns
Awareness training sessions for all employees regarding the actions and benefits of sustainability initiatives and their impact on the environment, implemented at a company-wide level.
Good work and hygiene practices guidelines in HOreca
Kalitima provides specific training for the entire HORECA staff
regarding the internal work procedures of each employer, as well as the basic rules imposed by the current legislation.
Good hygiene practices guidelines in preparing food for babies and children
Several tips for any mother, grandmother, father, or grandfather.
The health of each of us starts with personal hygiene and cleanliness, the environment we live in, but most importantly, the food we consume.
Understanding the expiration date is of utmost importance, as ignoring it can pose risks. Using paper towels instead of cloth towels can be beneficial. Covering food in the refrigerator is essential. These are just a few answers that Kalitima consultants warmly provide in this practical guide.
Customized consulting proposal
We believe in flexible and tailored quality management systems for each company, whether small or large, national or international, open to development and unity. Respect for people is a fundamental value that we promote and support in developing relationships with our partners.
Comercial Data
- People Zone srl
- CUI 36104274
- J40/7158/2016
- Strada Malcoci, nr. 3,
- Sector 5, Bucuresti, Romania
- Cod postal: 051921