Kalitima checks your HORECA business against your internal procedures, client requirements and applicable legislation (ANPC, DSVSA, DSP, ISU and others), then helps you fix non-conformities and put clear working procedures in place, including ones based on ISO 9001, ISO 22000 and ISO 14001.
What it includes
- Internal and external audit: checking your activity against internal procedures or client requirements
- Assessment of the business for legal compliance (ANPC, DSVSA, DSP, ISU, etc.)
- Operating procedures and working guides, including good-practice guides based on ISO 9001, ISO 22000 and ISO 14001
- Non-conformity resolution plan: what we fix, who is responsible, who is ready and how we solve it
- Help obtaining operating permits: checking the relevant legislation and your compliance with it
Who it is for
Restaurants, hotels, cafés, pastry shops, bars and other HORECA businesses, small or large, that want to know where they stand against the law and their own procedures, or want to prepare for inspections.
How we work
We start with a conversation about your business and what you want to check. Together we set the scope and criteria, then you receive the findings and a remediation plan with steps and owners. Our methods start from the idea that an audit should not create fear, rigidity or distance between employees and employer, but trust and improvement.
Frequently asked questions
What is a quality audit in a HORECA business?
A systematic check of your activity against a set of criteria: internal procedures, client requirements and applicable legislation. It ends with findings and improvement recommendations.
What is the difference between an internal and an external audit?
An internal audit checks activity against the company’s own procedures. An external audit checks it against the requirements of a client, a partner or a standard.
Which authorities usually inspect HORECA businesses?
Among others, ANPC, DSVSA, DSP and ISU. Each looks at different things, from consumer rights and food safety to public health and fire safety.
What happens if the audit finds non-conformities?
We build a resolution plan together: what must be fixed, who is responsible, who is ready for it and in what order.
How much does it cost and how long does it take?
It depends on the size of the business and the area checked. We set both after a conversation, in a tailored offer.
Other Kalitima services
- Mystery shopping
- Waste management
- Pre-opening and F&B
- Team training and development
- Social responsibility and events
- All services
Want a tailored offer?
Write to us at office@kalitima.com, call +40 772 059 907 or book a meeting.